Privacy Policy

Sud Hounds ("we," "us," or "our") respects your privacy and is committed to protecting the personal information you share with us when you visit our website, request an estimate, schedule services, or otherwise interact with our pressure washing business located in Utah. This Privacy Policy explains what information we collect, how we use it, when we share it, and the rights and choices available to you. By using our website or engaging our services, you consent to the practices described in this policy.

We collect information you voluntarily provide to us when you request a quote, schedule or pay for services, contact customer support, submit forms, or otherwise communicate with us. Such information may include your name, email address, telephone number, billing and service address, property details that are necessary to deliver our services, and payment information when provided directly to us or to our payment processor. We also collect certain technical and non-personal information automatically when you use our website, including your IP address, browser type, pages visited, device and operating system details, referring and exit pages, and the dates and times of your visits. We may receive information about you from third parties such as payment processors, marketing and lead generation partners, subcontractors who perform work on our behalf, and public sources. Any information you author a testimonial about or provide in public-facing fields on our site may be visible to others.

We use the information we collect to provide and manage the services you request, to process payments and issue invoices, to schedule and coordinate work, to communicate about appointments, service updates, and billing, to respond to your questions and requests, to send offers or other marketing communications where you have given consent, to improve and personalize our website and services, to detect and prevent fraud or other illegal activity, and to comply with legal obligations. We also analyze usage trends and may employ service providers to facilitate analytics, marketing, payment processing, appointment scheduling, and other business functions. When you provide content, images, or reviews about completed work, we may use that material for marketing and portfolio purposes unless you notify us in writing that you object to such use.

Sud Hounds does not sell your personal information. We may share information with service providers who perform functions on our behalf, including but not limited to subcontractors who perform cleaning services, payment processors, scheduling and communications vendors, and analytics and advertising partners. We may disclose information when required by law or in response to lawful requests, to protect our rights or the safety of others, in connection with an investigation of suspected fraud or illegal activity, or as part of a corporate transaction such as a merger, sale, or acquisition. Where applicable, we require third parties who process personal information on our behalf to use appropriate safeguards and to process information only for the purposes for which we disclose it.

Our website uses cookies and similar technologies to improve functionality, remember your preferences, analyze site usage, and support advertising and marketing activities where applicable. Most web browsers permit you to control cookies through browser settings and you may choose to block or delete cookies, but blocking cookies may limit the functionality of our website or interfere with your ability to use certain features. We may work with third parties that use cookies or other tracking technologies to serve advertisements across the internet based on your prior visits to our website and other sites.

We retain personal information only for as long as necessary to provide services, to fulfill the purposes described in this Privacy Policy, to maintain records for legal and business purposes such as tax and accounting obligations, and to resolve disputes. When personal information is no longer required, we take reasonable steps to dispose of it securely in accordance with applicable law. We implement reasonable administrative, technical, and physical safeguards designed to protect personal data from loss, misuse, unauthorized access, disclosure, alteration, and destruction. However, no method of transmission over the internet or method of electronic storage is completely secure and we cannot guarantee absolute security. If you transmit personal data via email, please be aware that email is not inherently secure.

We do not knowingly collect personal information from children under 13 and our online services are not directed to children. If we learn that we have collected personal information from a child under the applicable age threshold without parental consent, we will take steps to delete such information as soon as practicable. If you are a parent or guardian and believe your child has provided us with personal information, please contact us so we can take appropriate action.

Depending on your location and applicable law, you may have certain rights regarding the personal information we maintain about you. These rights can include the right to request access to the personal information we hold about you, to request correction of inaccuracies, to request deletion of your personal information (subject to legal exceptions), to request portability of your data, to opt out of certain types of processing or sharing, and to opt out of the sale of personal information where that concept applies. Utah residents have rights under the Utah Consumer Privacy Act, California residents have rights under the California Consumer Privacy Act and California Privacy Rights Act, European Union and EEA residents have rights under the General Data Protection Regulation, and other jurisdictions may grant similar rights. To exercise your privacy rights or to ask questions about this policy, you may contact us at the contact information provided below. When you submit a request, we may require additional information to verify your identity before honoring the request and we may deny requests that are fraudulent, overly repetitive, or that we are legally permitted to refuse.

We endeavor to comply with applicable privacy laws and regulations, including the Utah Consumer Privacy Act, the California Consumer Privacy Act and the California Privacy Rights Act, the Children’s Online Privacy Protection Act, the CAN-SPAM Act as it relates to commercial email communications, the General Data Protection Regulation for individuals in the European Union and EEA, and industry standards such as the Payment Card Industry Data Security Standard (PCI DSS) to the extent applicable to our operations and our service providers. If you are a resident of a jurisdiction with additional protections, you may have supplemental rights under that jurisdiction’s law.

Our website may contain links to third-party websites, plug-ins, or services over which we have no control. We are not responsible for the privacy practices or content of third-party sites and encourage you to review the privacy policies of any websites you visit. We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. If we make material changes we will post the revised policy on our website with an updated effective date and, where required by law, provide notice of significant changes. Your continued use of our website or services after any updated policy becomes effective signifies your acceptance of the revised terms.

If you have questions, wish to exercise your rights, or want to make a privacy-related request, you may contact Sud Hounds by email at sudhounds@gmail.com, by phone at 801-508-4190, or by mail at 3045 S 8400 W, Magna, UT 84044. This Privacy Policy provides general information and is not a substitute for legal advice. If you need tailored legal advice about privacy law compliance, please consult an attorney in your jurisdiction.